Crisis Response Manager (Fresno)

Crisis Response Manager (Fresno)

Central Valley Training Center is hiring a Rapid Service Manager!

We are looking for a RAPID Service Manager to join our RAPID South team! RAPID stands for Respond, Assist, Plan, Implement, and Debrief.

The RSM will directly supervise direct service staff who support adults with intellectual disabilities and/or dual diagnosis. RAPID is unique because it is a 24/7 crisis response program that provides that “last chance” to the individuals we serve. We work with these clients to provide in the moment crisis de-escalation, find long term or temporary housing (we have a six plex apartment complex), and/or work with reducing behaviors so that clients can meet their goals and attend Behavior Management Day Program. The RSM will ensure that customer needs and quality services are attended to based on the organizations purpose and values. The RSM ensures that the service is in compliance with applicable State and Federal regulations and guidelines.

The RSM is a member of the Corporate Management Team and collaborates with directors and administrative office to set strategic priorities and to plan for their implementation. The RSM works with service staff to provide the best customer service at the highest quality possible. The RSM sets service goals and targets to enhance customer satisfaction, improve quality, and maintain a healthful safe environment. The RSM must demonstrate the ability to establish and implement quality services, communicate effectively with others, evaluate existing service structure and work with others to develop and implement tools, techniques and other resources to improve participant service and service effectiveness, and participate in management team decisions.

**Bonus offered after 90 days of continuous employment**

Minimum Requirements:

A baccalaureate degree, master’s preferred, in a related human services field and a minimum of one year experience in the management of a human services delivery system, or High School Diploma (or equivalent) and three years of experience in a human services delivery system including at least one year in a management or supervisory position and two years of experience or training in one of the following:

  • Care and supervision of developmentally disabled and dual diagnosis.
  • Care and Supervision of one or more of the categories of persons to be served by the service.
  • Valid California Driver’s License, good driving record, valid automobile insurance, must meet California Community Care Licensing personnel standards including Department of Justice background check.
  • This position requires that you are fully vaccinated by date of hire. This requirement is subject to accommodations.

Currently, our COVID mitigation process is following all federal, state, and local guidelines. As a requirement from our licensing agency, we are currently wearing masks (N95 masks available upon request), completing daily health screens, and testing weekly regardless of vaccination status.

Job Type: Full Time

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